Supervision I

ONLINE STUDY SUPERVISION

Develop an understanding of factors affecting supervision and strategies for more effective supervision to increase productivity. It is relevant to both supervisors and potential supervisors.

The key to success of any company or organisation is good management and the key to good management is the Supervisor. Good supervision is, in fact, the single most important factor in the success of any advanced economy.

What are the responsibilities of a supervisor? He or she may need to do a wide range of things; such as:

•  communicate with employees,
•  give directions,
•  write or dictate letters,
•  set production goals and check performances,
•  give or conduct interviews,
•  communicate with other supervisors,
•  write reports and read them,
•  check and process communications (mail, messages, emails), 
•  attend meetings,
•  make decisions about new projects,
•  decide on promotions and demotions.

The skills needed to handle this array of tasks are ‑

a) Technical skills,

b) Human skills,

c) Conceptual skills.

This course will enlighten you, and provide experiences that will build your understanding of all these things and more.

Lesson Structure

There are 10 lessons in this course:

1. Introduction - Organisational structures & responsibilities.
2. Understanding the work place - Government and private personnel departments, unions.
3. Communications and human relations.
4. Motivating employees.
5. Organising the work place.
6. Problem solving techniques.
7. Discipline, complaints and grievances.
8. Interviewing, recruitment, training.
9. Work place safety.
10. Dealing with management/worker participation/ report writing/ staff meetings.

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.

Aims

• Explain and create an organisational chart.
• Describe the five basic kinds of Unions.
• Report on what you expect to achieve by practicing good human relations.
• Define objectives, goals, tasks to be achieved.
• Describe what steps should be taken before re organising a section or department?
• Draw up a work area for an office, factory etc.
• Show step by step how you would work through the problem solving technique systematically, in order to determine a good way of dealing with this problem.
• Write a diplomatic letter to a union in response to a complaint.
• Draw up a suitable advertisement for a position of a "Salesperson"
• Explain the methods most frequently used to train new employees.

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