Qualification -Advanced Certificate In Applied Management (Supervision)

Learn to Manage Staff in the Workplace

This is  a course to train supervisors, personnel managers, or businessmen who wish to strengthen their people skills.

Course Structure
There are three main components in this course:

• CORE STUDIES - four units of compulsory subjects for all students. ie. Office Practices, Management, Business Operations and Marketing Foundations.
• ELECTIVE STUDIES - stream units for the development of knowledge in a chosen specialisation or industry sector. ie. Supervision, Motivation and Personnel Management.
• PROJECT - a "management in the workplace project" of 200 hrs involving approved work experience in a small business. The project specifically aims to provide the student with the opportunity to apply and integrate skills and knowledge developed through various areas of formal study.

CORE UNITS

1. Office Practices
Develops basic office skills covering use of equipment, communication systems (telephone, fax, etc) and office procedures such as filing, security, workplace organisations, etc.

2.. Business Operations
Develops knowledge of basic business operations and procedures (eg. types of businesses, financial management, business analysis, staffing, productivity, etc) and the skills to develop a 12 month business plan.

3.Management
Develops knowledge of management structures, terminology, supervision, recruitment and workplace health and safety.

4. Marketing Foundations
Develops a broad understanding of marketing and specific skills in writing advertisements, undertaking market research, developing an appropriate marketing plan and selling.

STREAM UNITS

1. Supervision

There are ten lessons in this module as follows:

1. Introduction ‑ Organisational structures & responsibilities.
2. Understanding the work place ‑ Government and private personnel departments, unions.
3. Communications and human relations.
4. Motivating employees.
5. Organising the work place.
6. Problem solving techniques.
7. Discipline, complaints and grievances.
8. Interviewing, recruitment, training.
9. Work place safety.
10. Dealing with management/worker participation/ report writing/ staff meetings.

2. Motivation

This course contains eight lessons, as follows:

1. Introduction    Describe the nature and scope of motivation, and identify the differences between people that distinguish the application of motivational skills to achieve a successful outcome
2. Awareness    Explain the significance of knowledge and understanding to motivation.
3. Tangible Rewards   Explain the effect of Tangible Rewards (eg: Money, Services, Goods) as a major motivator.
4. Intangible Rewards   Explain the effect of intangible Rewards (eg: Security, Ethics, Gratitude, Belief Systems/Religion, Peer Pressure) as a major motivator.
5. Negative Motivators   Explain how actions can be motivated by negative motivators (eg. Pain, Suffering, Discipline, Threats), and distinguish this type of motivation from that achieved through positive motivators.
6. Initiating Motivation   Explain how to initiate motivation with an individual or group for a situation not previously confronted.
7. Maintaining Motivation   Explain how motivation can be maintained or increased in both successful and unsuccessful environments.
8. Applications    Identify a wide range of situations where motivational skills can be applied, and determine an appropriate way to initiate and maintain motivation in each of those situations.

3. Personnel Management

This course contains nine lessons, as follows:

1. Human behaviour     Understand how perception, learning and prior experience influence human behaviour
2. Workplace communications     Identify and practice communication skills that will improve your ability to effectively receive and transmit messages in the workplace
3. Workplace condition   Understand some factors that contribute to overall workplace conditions and can affect workplace culture
4. Controlling Operations    Explain basic supervising practices for controlling business or department operations
5. Recruitment and Induction    Identify essential processes in the recruitment and induction of employees
6. Staff training     Understand the key elements of planning and conducting effective staff training
7. Work teams     Describe how team processes can be used to improve performance and productivity
8.  Positive Discipline     Identify methods to establish and maintain discipline through positive means, such as reinforcement
9. Grievances & Complaints     Describe strategies for reducing dissatisfaction and handling dissatisfaction when it arises
10. Monitoring and reporting    Understand the importance of monitoring workplace processes and performance, and how to report your observations

INDUSTRY PROJECT

This is normally done after completing all of the other modules. It is intewnded as a "learning experience" that brings a perspecive and element of reality to the Modules you have studied. The school is very flexible in terms of how you achieve this requirement, and can negotiate to approve virtually any situation which can be seen as "learning through involvement in real life situations that have a relevance to your studies"

Some of the options, for example might be:

Option 1.     Work Experience

This involves working in  a job that has relevance to what you have been studying. For some students this may be a job they already have. (In some instances, credit may be even granted for work prior to studies). In other instances, this may be either paid or voluntary work which is found and undertaken after completing the other modules. Proof must be provided, and normally this is done by submitting one or more references or statements from an employer. It may also be satisfied by a discussion between the employer and the school in person or on the phone. The must be an indication that you have skills and an awareness of your industry, which is sufficient for you to work in a position of responsibility.

Option 2.      Project

This project may be based on applications in the work place and specifically aims to provide the student with the opportunity to apply and integrate skills and knowledge developed through various areas of formal study.

Students will design this project in consultation with a tutor to involve industry based activities in the area of specialized study which they select to follow in the course. The project outcomes may take the form of a written report, folio, visuals or a mixture of forms. Participants with relevant, current or past work experience will be given exemption from this project if they can provide suitable references from employers that show they have already fulfilled the requirements of this project.

Students will be assessed on how well they achieve the goals and outcomes they originally set as part of their negotiations with their tutor. During a  project, students will present three short progress reports. These progress reports will be taken into account when evaluating the final submission. The tutor must be satisfied that the work submitted is original.

Other Options

Workplace learning hours may also be satisfied through attending or being involved with meetings conducted by industry bodies such as professional associations; or attending seminars which are attended by industry professionals. Any opportunity for observation and networking may be seen as a valid option.

Modules

Note that each module in the Qualification -Advanced Certificate In Applied Management (Supervision) is a short course in its own right, and may be studied separately.