Learn to Manage Accommodation Businesses
Hotels, Resorts, B & B's and more
Learn what physical facilities to provide (sleeping, dining, bathing etc) and the services from room cleaning to food services.
Lesson Structure
There are 7 lessons in this course:
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THE INDUSTRY
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Introduction
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The accommodation industry
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The scope of the industry
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Establishment size
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Franchising
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Skills & considerations for working in the service sector
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A focus on teams
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DESIGNING ACCOMMODATION
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Introduction
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Design considerations – public areas
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Design considerations – the bedroom
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A focus on bedroom furniture
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Toilet and bathroom facilities
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Décor
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Facilities
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Maintaining outdoor areas
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RESERVATIONS
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Introduction
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How are reservations made?
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Handling changes to bookings
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Overbooking
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Registration of guests
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Legal responsibilities
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HOUSEKEEPING
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Introduction
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Flooring
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Cleaning furniture
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Toilets & bathrooms
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Pest control
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Tools & equipment
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A focus on bedroom linen
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Effective purchasing –non-equipment
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Health and safety considerations
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CUSTOMER SERVICE
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Introduction
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Leadership
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Customer interaction skills
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FOOD AND BEVERAGE SERVICE
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Introduction
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Types of food & beverage service
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Scope of food service
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Kitchen design & equipment
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Equipment design – commercial kitchen
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MAINTENANCE
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Introduction
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Maintenance
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Daily, periodic and planned preventive maintenance
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Frequent maintenance problems
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Workplace health and safety
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Management of hazards & risk
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Final assessment
WHO IS THIS COURSE FOR?
- Managers, business owners, employees who work in the accommodation industry
- Anyone seeking to enter the accommodation industry - looking to invest, looking for a job
- Anyone with an interest in learning more about the accommodation industry
