Accommodation Management

Course CodeSGF6
Fee CodeSG
Duration (approx)20 hours
QualificationCertificate of Completion

Learn to Manage Accommodation Businesses

Hotels, Resorts, B & B's and more

Learn what physical facilities to provide (sleeping, dining, bathing etc) and the services from room cleaning to food services.

Lesson Structure

There are 7 lessons in this course:

  1. THE INDUSTRY
    • Introduction
    • The accommodation industry
    • The scope of the industry
    • Establishment size
    • Franchising
    • Skills & considerations for working in the service sector
    • A focus on teams
  2. DESIGNING ACCOMMODATION
    • Introduction
    • Design considerations – public areas
    • Design considerations – the bedroom
    • A focus on bedroom furniture
    • Toilet and bathroom facilities
    • Décor
    • Facilities
    • Maintaining outdoor areas
  3. RESERVATIONS
    • Introduction
    • How are reservations made?
    • Handling changes to bookings
    • Overbooking
    • Registration of guests
    • Legal responsibilities
  4. HOUSEKEEPING
    • Introduction
    • Flooring
    • Cleaning furniture
    • Toilets & bathrooms
    • Pest control
    • Tools & equipment
    • A focus on bedroom linen
    • Effective purchasing –non-equipment
    • Health and safety considerations
  5. CUSTOMER SERVICE
    • Introduction
    • Leadership
    • Customer interaction skills
  6. FOOD AND BEVERAGE SERVICE
    • Introduction
    • Types of food & beverage service
    • Scope of food service
    • Kitchen design & equipment
    • Equipment design – commercial kitchen
  7. MAINTENANCE
    • Introduction
    • Maintenance
    • Daily, periodic and planned preventive maintenance
    • Frequent maintenance problems
    • Workplace health and safety
    • Management of hazards & risk
    • Final assessment

WHO IS THIS COURSE FOR?

  • Managers, business owners, employees who work in the accommodation industry
  • Anyone seeking to enter the accommodation industry - looking to invest, looking for a job
  • Anyone with an interest in learning more about the accommodation industry

 





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$127.00

Courses can be started at any time from anywhere in the world!
Please note that if you choose the 'e-learning' (course on USB) method, be aware that due to current covid-19 restrictions there are some countries we can not send USB sticks to.

We recommend you choose the online learning method as all online courses provide access to download course notes to access offline or print. If you do require your course to be supplied on USB stick then please contact us first to check availability for your country.

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