Learn to Evaluate, Understand and Apply Emotional Intelligence

Develop your observational skills to notice emotional cues, enhance your empathy through active listening and curiosity about others' perspectives, apply feedback systems like 360-degree surveys to understand how your actions impact others, and model emotionally intelligent behaviours to foster a supportive environment.

To evaluate, understand, and apply others' Emotional Intelligence (EI) in your career, develop your empathy and self-awareness through active observation and reflection, then use this deeper understanding to communicate effectively, navigate workplace dynamics, and foster collaborative environments.

Focus on understanding others' perspectives and emotional cues to manage interactions, resolve conflicts constructively, and build stronger professional relationships that benefit team performance and career growth.

• In marketing
• Managing employees
• In relationships
• In education and training

Lesson Structure

There are 9 lessons in this course:

1. Emotions and Emotional Intelligence
   • Introduction
   • What is Emotional Intelligence?
   • Social Intelligence and Emotional Intelligence
   • Understanding Emotions
   • Models of Emotions
   • Emotional Development
   • Elements of Emotional Intelligence
   • Why Study EI?
2. Biology of Emotions
   • Development of Emotions
   • Infancy
   • Toddler to Early Childhood
   • Middle to Late Childhood
   • Adolescence
   • Nervous System and Emotions
   • Theories of Emotion
   • Unusual Sensory States
   • Highly Sensitive People
   • Synaesthesia
3. EI Models
   • Ability Model (Salovey & Mayer)
   • Performance-based Model (Goleman)
   • Competency-Based Model (Bar-On)
4. Measuring Emotional Intelligence
   • Why Measure Emotional Intelligence?
   • Prediction of Performance
   • Improves Relationships
   • Leadership
   • EI versus IQ – Stability
   • Measures of Emotional Intelligence
   • Self-Report
   • Specific Ability Measures
   • Bar-On’s Emotional Quotient Inventory (EQ-i)
   • Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT)
   • Other Report/Observer Ratings
5. EI Applications – Employing Staff
   • Why is Emotional Intelligence Useful at Work?
   • Workplace Harmony
   • Employee Retention
   • Social Competencies
   • Predicting Success
   • Recruitment
   • Interviews
   • Recruiting Team Members
   • Recruiting Leaders
   • Ethical Considerations of Using EI in Recruitment
   • What About Low EI?
6. EI Applications – Managing Employees
   • How Can Emotional Intelligence be Applied to Workplace Management?
   • Leadership & EI
   • Leadership Training
   • EI in Management
   • Training Employees
   • Limitations of Training Programs in EI
   • Empirically Based Training Programs
   • Employee or Freelance Workers
   • Stress Management
   • Workplace Culture
7. EI Applications in Marketing
   • EI in Marketing
   • Applying EI Theory to Marketing
   • Using EI in Marketing
   • Consumer Behaviour
   • Empathy
   • Social Skills
8. Applications in Relationships and Self-Awareness
   • Self-Awareness, Emotional Intelligence, and Wellbeing
   • Negative Self-Talk
   • Procrastination
   • Stress
   • EI & Relationships
   • Romantic Relationships
   • Other Relationships
   • Building Relationships
   • Arguments and Discussions
   • Conflict Management
   • EI & Relationship Strategies
   • Setting Goals
   • Considering Alternate Perspectives
   • Writing Redirection Phrases and Feeling Statements Ahead of Time
   • Tools for Developing Self-Awareness
9. Applications in Education and Training
   • How Our Emotions Affect Our Education
   • Attention & Emotion
   • Emotional Intelligence & Studying
   • Emotional Intelligence & Academic Performance
   • Teaching and Emotional Intelligence
   • Self-Assessment of EI
   • How Teachers Model Emotional Intelligence in Classroom Settings
   • Resilience
   • Social and Emotional Learning
   • Classroom Tools for Developing Emotional Intelligence
   • Mood Monitor
   • Journaling
   • Reflection
   • Education at Work
   • Communication
   • Facilitation and Engagement
   • Motivation

Aims

• Describe the nature, scope, and relevance of emotional intelligence.
• Explain physiological and other biological aspects of emotions and the relationship with emotional intelligence.
• Describe models of emotional intelligence.
• Describe methods for measuring emotional intelligence.
• Describe ways in which emotional intelligence may be useful for employing someone, from the perspective of both the employee and employer.
• Explain how emotional intelligence can be applied to workplace management
• Explain applications for emotional intelligence with marketing.
• Describe tools to develop self-awareness and applications of emotional intelligence in relation to relationships, self-awareness, and wellbeing.
• Describe how emotional intelligence is associated with learning.

Who Is This Course Suitable For?

This course is suitable for anyone who works with people and wants to understand more about effective communication and work relationships. For example, people working in, or wanting to work in -

• Teaching
• Counselling
• Social work
• Caring
• Foster caring
• Marketing
• Advertising
• Copywriting
• Personnel
• Management
• Staff training and development.
• Etc.

It is also suitable for anyone who is interested in people and wants to interact more effectively.

Why Study This Course?

• This course is studied online or by e-learning. You can study it from anywhere in the world.
• It is also self-paced, so you can study the course to fit in with you and your lifestyle.
• An understanding of emotional intelligence is also good for your CV. So improve your job and career prospects by studying emotional intelligence.

WHY CHOOSE US?

• Reputation: well-known and respected.
• Industry focus: courses designed to suit industry needs and expectations.
• Different focus: develop problem solving skills that make you stand out from others.
• Hands-on: develop practical as well as theoretical skills.
• Lots of help: dedicated and knowledgeable tutors
• Efficient: prompt responses to your questions.
• A long track record: established in 1979 with a solid history.
• Up to date: courses under constant review.
• Resources:  huge wealth of constantly developing intellectual property.
• Value: courses compare very favourably on a cost per study hour basis.
• Student amenities: online student room, bookshop, ebooks, acs garden online resources.

Any Questions?

Please click here to contact a tutor or Request a course handbook here.