Instructional Skills

Course CodeVWR009
Fee CodeS3
Duration (approx)100 hours
QualificationStatement of Attainment


This course develops your capacity to train staff how to undertake their work better in any type of workplace. It is an ideal course for:

  • supervisors
  • fore people
  • managers

who need to understand better how to instruct staff and develop their capacity to undertake new tasks well or old tasks better.

So, if you want to:

  • gain confidence in the workplace
  • demonstrate an ability to be an effective leader
  • support others 
  • change habits

an many more, then this is the course for you! Join us today and become a more effective member of your organisation.

Lesson Structure

There are 11 lessons in this course:

  1. Introduction to Training
    • Communication channels
    • Skills for an effective communicator
    • Responsibilities of a trainer to achieve effective communication
    • Main approaches to helping learning; psychodynamic, phenomenological, behavioural, cognitive-behavioural and transactional analysis
    • Understanding communication barriers
    • Trainer responsibilities beyond communication
    • Leadership concepts
    • Public speaking skills
    • Causes of confusion
    • Writing a speach to communicate a learning point
  2. Understanding Learning
    • What is learning
    • How learning is influenced by the teacher, student and materials
    • Learning terminology
    • Teaching strategies
    • Common teaching modes
    • Class size
    • Teaching models
    • Questioning
    • Recognising the learners needs
    • Adult learners
    • children/adolescent learners
  3. Determining Training Requirements in The Workplace
    • Assessing Needs
    • How to gather information
    • How to use the information you gather
  4. Commencing Training
    • Arranging resources
    • Administration
    • Planning
    • Training program support
  5. Developing a Lesson Plan
    • Lesson aims
    • Structure of a lesson plan
    • Contingency planning
    • Writing a lesson plan
  6. Assessment and Evaluation of Training Programs
    • Assessment
    • Tests and examinations
    • Assignments
    • Evaluation of training programs
    • Evaluation checklist
  7. Training Aids
    • Overview
    • Using audio visual equiment
    • Visual materials; illustrations, whiteboard, charts etc
    • Audio materials
    • Handouts
  8. One-To-One Training
    • Leadership communication
    • Tutorial sessions
    • Conversation development
    • Motivation for learning
    • Self esteem
    • Reinforcement
    • Trainer relationship building
    • Body language
  9. Motivation Skills and Techniques
    • What is motivation
    • Motivational theories
    • Improving motivation
    • Competency
  10. Promoting Training
    • Overview
    • Persuasion
    • Influencuing opponents
    • Influencing neutrals
    • Handling criticism
    • Logical persuasion
  11. Assessor Training
    • Recognition of Prior learning
    • Evidence
    • Assessor training
    • Research skills
    • Interviewing skills
    • Asking effective questions


  • Analyse the communication effectiveness within a training environment.
  • Explain characteristics which influence the effectiveness of education, including aspects of both learning and teaching.
  • Define training requirements for a specified workplace.
  • Prepare for commencement of a training session.
  • Develop a lesson plan for training a small group (less than twelve).
  • Develop skills in the assessment and evaluation of training programs.
  • Demonstrate the use of audio-visual equipment for lesson presentation.
  • Demonstrate the instruction of a learner in a one-to-one situations.
  • Determine the use of simple motivational skills in a training environment.
  • Promote training and monitor the result of promotion.
  • Prepare trainees to meet the requirements of the competency standards for assessors.

What is the Scope and Nature of Training in the Workplace?

Training may be either on the job or off the job.

A supervisor or manager of staff in a workplace will need to train or instruct their work staff in how to perform their jobs.

Off job trainers may be conducting short courses, up skilling programs, staff initiation, or longer programs in a classroom or some other situation, outside of the actual work location.

Duties and responsibilities which might be required of a supervisor or manager (related to instructional skills) may be to teach some or all of the following:

  • Attitude
    Developing a positive attitude towards defined tasks and towards the trainees.
  • Teaching
    Instruct, interpret information and in general, broaden the trainees horizons.
  • Assessment
    Assess trainees progress in an unbiased and standardised way.
  • Enthusiasm
    Enthuse the trainees in whatever they are doing.
  • Planning
    This is a major importance.  The trainer is responsible to see that programs are properly planned and prepared for.  The trainer should not necessarily do the planning, but should always ensure that it is done. Broad planning should develop content and syllabus. Specific planning and preparation is required for each training session. Make time to brief any guest (or visiting) trainers.
    Recommend new training needs as they are identified. Suggest ways of meeting such needs.
  • Curriculum Development
    Contributing to, or writing documents that are used for training staff, or serving on curriculum development committees.
  • Trainee Counselling
    Any trainer should be sensitive to individual problems and feelings; and should be supportive of the individual in need.
  • Evaluation
    The success or failure of programs needs to be evaluated appropriate changes made in planning. Analyse changing needs and trends, then alter the program accordingly.
  • Accessibility
    Provide opportunity for success to all trainees. A good trainer tries to get and keep everyone involved.
    Trainees should be organised for the best possible level of accomplishment (e.g. beginners and advanced participants really do not mix usually).
  • Facilities
    Develop training resources (eg. visual aids, handouts etc). Manage and provide access to available facilities and equipment. This is sometimes restricted by money available, but the trainer should always do the best with whatever resources at his/her disposal.
    Arrange training venues.
  • Equipment
    Be able to operate, use and maintain equipment (eg. projectors, whiteboards, computers, photocopiers, printers etc)
  • Financial Management
    Prepare and manage training budgets.
    Set fees, prepare and submit tenders.
  • Training Staff
    Arrange guest lecturers, excursions (with talks) etc.
    Interview and select training staff.
    Advise or instruct staff on their own professional development.

Characteristics of a Teacher:

  •  the ability to convince students he/she wants to help them learn
  •  enthusiasm for learning/desire to teach
  •  ability to organise information to be taught
  •  patience to wait for the learner to learn
  •  needs to have a working knowledge of the subject being taught
  •  empathy - to know how the student feels
  •  tolerance - ability to develop good personal relationships
  •  rationality - for problem solving and decision making
  •  commitment - to give best when teaching
  •  independence - initiative.


A teacher/tutor basically helps the student/trainee through the learning stages. The trainer will however develop approaches suitable for their personalities and personal theories.
The main approaches to helping are:

1/ Psychodynamic  - emphasises unconscious causes of behaviour and early childhood experiences; is focuses more on content rather than on process.

2/ Phenomenological  - emphasises process more than content and stresses the helping relationship as a vehicle for change. This provides a situation whereby trainees explore their own feelings, thoughts and behaviour in order to change behaviour or insight. This approach focuses on present, not past.

3/ Behavioural  - emphasises environmental consequences of behaviour. It concentrates on the identification and removal of existing bad (dysfunctional) behaviours and the planning, adaptation and reinforcement of new desired behaviours.

4/ Cognitive-behavioural  - concerned with teaching new ways of thinking entailing exploring differences between values and behaviours. This approach focuses on the present.

5/ Transactional analysis  - focuses on relationships (communication) and lifestyle of clients, and aims at an integration of feelings, thoughts and actions.


There are lots of reasons why you should sign up to do this course with us, including:

  • The course is detailed to ensure that you have the level of knowledge required to apply the practices in the work place and make yourself more visible to others
  • Within each lesson you have the opportunity to apply your learning to activities which enables you to practice different concepts 
  • Knowledge of these key areas will enable you to stand out from other applicants when it comes to applying for jobs, it will also give you greater confidence
  • Having the knowledge of areas such as leadership and motivation will enable you to work in many different sectors and business types, giving you flexibility now and in the future
  • Our subject specialist tutors will be there to support you throughout your course, they are only too happy to share their industry knowledge and experience with you
  • When studying with us you set your own deadlines, meaning you study at your own pace enabling it to fit around other commitments


You can enrol on the course now, but if you have any questions about the content of the course or studying with ACS, then please get in touch with us today - use our FREE COURSE COUNSELLING SERVICE to get in touch with our expert tutors. They will be pleased to help you!

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