Operations Management

Course CodeVBS201
Fee CodeS3
Duration (approx)100 hours
QualificationStatement of Attainment

Learn to better manage operations of organisations

Operations management involves planning, executing and controlling the activities of a business or any other type of enterprise. Understand the mechanics behind operations will enable managers to more effectively deliver the business function. 

This course provides you with the fundamentals underpinning operations management. 

Are you in one of these situations:

  • Launching a new business?
  • Developing a business idea but need to learn more about business processes?
  • Looking for promotion and need to develop managerial skills in operations?
  • Wanting to add new skills to your CV to support a job search?

Then this course will be ideal for you, and will support you in learning more and developing your confidence in leading the operations of the business you work in.

The course is aimed at:

  • Business owners
  • Entrepreneurs
  • Managers
  • Supervisors
  • Freelancers and contractors

Operations management is often at the core of any growing and strengthening business. Put simply, operations management is vital. So, don't delay and enrol today!

Lesson Structure

There are 9 lessons in this course:

  1. The Economic Environment
    • The world of economics
    • Scarcity
    • Opportunity costs
    • Goods
    • Definitions
    • Economic systems
    • Economic ownership
    • Performance criteria for an economy
    • Other economic performance indicators
    • Basic economic principles
    • Law of demand
    • Law of Substitution
    • Law of diminishing return
    • Law of diminished marginal utility
    • Competition
    • Sustainability
    • Total Quality Management
    • Strategic Planning
    • Creating a strategic plan
  2. External Influences
    • Monopoly
    • Monopolistic Competition
    • Oligopoly
    • Perfect competition
    • External Influences
    • International markets and trade-able commodities
    • Globalisation
    • Supply and demand
    • Market forces
    • Demand
    • Supply
    • Elasticity
    • Economics of scale
    • Cost structures
    • Liquidity
  3. Information Management
    • Scope and nature of office work
    • Functions of an office
    • Common jobs in an office: reception, clerical, secretarial, information processing
    • Departments within an organisation
    • Office processes
    • Data knowledge, storage and management
    • Filing systems
    • Classifying information
    • Hard copy
    • Filing procedure
    • Data protection
    • Financial records
    • Books needed in business
    • Different ways to approach bookkeeping
    • Steps in the bookkeeping process
    • Developing a record keeping and accounting system
    • Flow of information
    • Financial reports
    • Ledger
    • Journal
    • Source documents
    • Cash transactions
    • Credit transactions
    • Returns and allowances
    • Other business documents
    • Use of business documents
    • The cash book
    • Credit sales and credit purchases journal
    • The general journal
    • The ledger
    • A trial balance
    • Bank reconciliation
    • Petty cash
  4. Strategic Planning
    • Strategic planning
    • Documenting the strategy
    • Operational planning
    • Documenting an operational plan
    • Key components of a business plan
    • SWOT analysis
    • A planning procedure
    • Decisions
    • What to plan for
    • Finance
    • Structure for a Financial plan
    • Developing a budget
    • Structure for a marketing plan
    • Plan drawing
  5. Implementing Strategies
    • Implementing strategy
    • Benchmarking
    • Reviewing strategy and strategy management
    • Environmental audits
    • Key elements of EIA
    • Steps in an environmental assessment process
    • Study design
    • Baseline studies
    • Predicting impacts
    • Mitigation measures
    • Flora and fauna assessment
    • Open space management plan
    • Rehabilitation plan
  6. Developing a Business Plan
    • Business planning
    • Case study: nursery development plan
    • Sensitivity analysis
    • PBL project to formulate criteria required for the successful implementation of a business proposal to develop a business plan.
  7. Business Control Systems
    • Financial statements
    • The balance sheet
    • Classification in the balance sheet
    • Working capital
    • Profit and loss statement
    • Link between profit and balance sheet
    • Depreciation of assets
    • Analysis and interpretation of accounting reports
    • Analytical ratios
    • Ratio yardsticks
    • Profitability ratios
    • Operating efficiency ratios
    • Efficiency ratios and profitability
    • Liquidity ratios
    • Liquidity analysis and cash budgeting
    • Financial stability ratios
    • Gearing rate of return on investment
    • Limitations to ratio analysis
    • Risk
    • Risk analysis
    • Contingency planning
    • Business systems
    • Quality systems
    • Innovation management
    • PERT (Program evaluation and review)
    • CPA (Critical path analysis)
    • GNATT Charts Fastest and slowest completion times
    • Business expansion and sources of finance
    • Record keeping
  8. Evaluating Marketing
    • Introduction
    • Market research
    • The marketing mix
    • Marketing planning
    • Services marketing
    • Customer service
    • Buying, selling and decision making
    • Different heuristics
    • Decision making process
    • Customer satisfaction
    • Goodwill
  9. Marketing Strategies
    • Target markets and market segmentation
    • Targeting strategies
    • Defining your target market
    • Determining market segmentation
    • Projecting the future
    • Positioning
    • Case study
    • The business portfolio


  • Explain the economic environment in which business operates.
  • Appraise the impact of external influences.
  • Establish the type of information required for operations in both commercial businesses and service organisations.
  • Examine the process and analyse approaches to strategic planning.
  • Examine the process and analyse approaches to strategy formation and implementation.
  • Prepare a business plan.
  • Assess the importance of business control systems utilising IT integration into financial management; prepare, read and interpret annual statements, appreciate the importance of budgetary control.
  • Identify the benefits involved when preparing marketing plans; analyse organisational strengths, weaknesses, opportunities and threats.
  • Formulate customer-orientated and realisable strategies for selected markets

Understanding Economics and Business is the Starting Point
The business world is a world of economics. 
The study of economics teaches us about the relationships between buying and selling goods and services. Through an understanding of this relationship a businessperson is able to make decisions about what they should offer for sale, how much of it they should aim to sell and how much they should sell it for. Economics therefore is concerned with demand and supply - efforts to meet unlimited demand for goods and services with limited resources. 
People have an endless list of wants, but because we have a limited source of goods and services (i.e. due to scarcity) we can't have everything we want. Wants differ to needs. Needs are the basic requirements for survival such as food, water and shelter. In today’s world there are often distorted lines between wants and needs, for example many people would now consider a computer a need. 
Scarcity is a fundamental economic problem facing all societies and the governments that administer them. A nation has two factors available to it in dealing with the issue of scarcity: production and resources. The role of the economic system is to combine resources to satisfy or partly satisfy human wants and it is the efficiency with which these factors are used that determines a nation’s success. 
Economic Resources
Resources are traditionally divided into three groups:
  1. Land: all natural resources, soil and the productive capacity which can be extracted from it.
  2. Labour: human effort of all types; mental as well as physical labour. (Note: not all labour is equally productive; different people have different amounts of human resource.)
  3. Capital: the total of man made resources = capital (includes buildings, equipment etc.)
A new approach is to also add intellectualism and entrepreneurship to the above three groups. 
Economics attempts to answer the following:
  • What should be produced in an economy?
  • How it should be produced (what methods should be used?)
  • Who should receive the output of goods and services produced?
  • Where should production take place?
  • When should production take place?
Distribution can be controlled by government and services may be evenly or unevenly distributed i.e. different people purchase more than others because they earn more. Goods and services used can be restricted by manipulation of price levels.


There are lots of reasons why you should sign up to do this course with us, including:

  • The course is detailed to ensure that you have the level of knowledge required to apply the practices in the work place enabling you to understand how operations can be managed effectively
  • Within each lesson you have the opportunity to apply your learning to activities which enables you to practice different concepts and expand your own research in areas of interest
  • Knowledge of these key management areas will enable you to stand out from other applicants when it comes to applying for jobs, it will also give you greater confidence
  • Having the knowledge of operations management practices will enable you to work in many different sectors and business types, giving you flexibility now and in the future
  • Our subject specialist tutors will be there to support you throughout your course, they are only too happy to share their industry knowledge and experience with you
  • When studying with us you set your own deadlines, meaning you study at your own pace enabling it to fit around other commitments


You can enrol on the course now, but if you have any questions about the content of the course or studying with ACS, then please get in touch with us today - use our FREE COURSE COUNSELLING SERVICE to get in touch with our expert tutors. They will be pleased to help you!

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