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£105.00

Courses can be started at any time from anywhere in the world!
Please note that if you choose the 'e-learning' (course on USB) method, be aware that due to current covid-19 restrictions there are some countries we can not send USB sticks to.

We recommend you choose the online learning method as all online courses provide access to download course notes to access offline or print. If you do require your course to be supplied on USB stick then please contact us first to check availability for your country.

Sales Success Short Course

Course CodeSGB5
Fee CodeSG
Duration (approx)20 hours
QualificationCertificate of Completion
Sneak Peek

COURSE CONTENT

 

Lesson 1: Presentation, Personality and Communication in Selling

  • Personality, Self-Awareness and Attitude
  • Types of Shoppers
  • Communication, Active Listening and Conversation Selling
  • Communicating Confidence
  • Trends in Ethical Shopping

 

Lesson 2: Helping the Product Sell Itself

  • Merchandising and Displays
  • Signs
  • How Customers Pay
  • Case Study: Garden Centre Products & Services

 

Lesson 3: Product Knowledge

  • What is Product Knowledge?
  • Knowing your competition
  • Marketing for Sales Outlets and Retail Businesses

 

Lesson 4: Selling Made Simple

  • Introduction - The selling process
  • Steps in Sales
  • Using Language to Promote Sales
  • Creating Logical Sentences
  • Reduce Confusion in Your Sales Approach

 

Lesson 5: ‘The Opening’ (Gaining the Customer ’s Attention)

  • Introduction
  • Timing and Opening a Sale

 

Lesson 6: ‘Closing a Sale’ (COS)

  • Add-On Sales/Upselling

 

Lesson 7: The Law and Selling

  • Ethics and Selling
  • Ethics in Sales
  • Guidelines for Ethical Marketing and Selling

 

Lesson 8: Gaining and Keeping Customers

  • Customer Satisfaction
  • Promotions
  • Measuring Success